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Aug 18 / Crystal Thies

3 Lead Generation Techniques Using LinkedIn

Sales FunnelI know that there are many frustrated LinkedIn users out there who are wondering what all of the hubbub is about because they’ve been on LinkedIn for 6 months and it hasn’t helped their business one bit.  The problem is that it’s not being used effectively – they’re not using lead generation techniques that work.

Contrary to many users’ beliefs, whoever has the most connections does not win (unless your only reason for being on LinkedIn is to get a lot of connections).  I don’t know about you, but I’d rather have several hundred targeted connections of people interested in me, my services/products, or helping promote my business, than several thousand people I don’t know much about and who are only interested in increasing the size of their networks.

I’m going to share with you 3 lead generation techniques that I regularly recommend.  However, they are not all equally effective.  If you are in the position where you will only implement one technique, then focus on the first technique I discuss.

Lead Generation Technique #1 – Groups

I help many people with their LinkedIn profiles and one of the biggest mistakes I see is ineffective use of groups.  Often, people are only involved in a few groups.  Further, the groups they’re involved with are professional groups filled with people who do the exact same thing they do.  A few of those are fine for professional development purposes, but they aren’t going to help you generate leads because they are your competition.

Here’s the secret that shouldn’t be a secret…join the groups populated by your target market.  Join as many as you can – LinkedIn allows 50 group memberships at the free level.

Next, be active…in a good way.  As you’ll see, there are many people who are very active in a not good way.  They post a lot and every post is very sales related.  This is considered spam and people dislike having it in their LinkedIn groups as much as they dislike having it in their inbox.  So, what is active in a good way?  Start by answering questions – whether they are directly or indirectly related to your business.  Ask thought-provoking questions around the issues and problems addressed by your products and services.  If you start a discussion, make sure you follow-up with it and respond to comments.

Further, become an authority in the group.  Share important news articles from other sources.  Better yet, if you write a blog, submit your new blog posts as news articles.  One word of etiquette…I hate when people post their blog articles as discussion questions – they belong in the news section.   Now, if you post a discussion question relative to the blog post, you can add the link to the bottom of the post as additional information, but the discussion item should be able to stand on its own.  I think it is very rude when people essentially just say, “read my blog post, here’s the link, don’t forget to comment!”

Finally, become the authority in the group.  You do this by starting your own group.  The group should be something interesting and of value to your target customer.  It could be directly or indirectly related to your business.  For example, one of my clients is an aesthetician.  I recommended starting a group centered around how busy moms pamper themselves and de-stress. It’s indirectly related to her business, but it’s appealing and will be full of target customers.

Also, don’t try to recreate a successful group that is already in existence.  That means you have to do some research to find any related groups before starting yours.  If you find a group on the same topic but it has very few members, I would recommend going forward as long as you are planning on putting the work behind getting it off the ground.  The work involves promoting it in other groups where there would be potential members, pre-inviting LinkedIn connections to join, and using your email list outside LinkedIn to promote it.  You want to get the group growing as quickly as possible and no one will initially find it on their own.  I say that because group search results are listed in order of group size and there are a lot more tiny groups than big groups so you will get lost in the search results until you have enough members to put yourself towards the top of the list.

Lead Generation Technique #2 – Introductions

The introduction feature is rarely used, which is sad because it is one of the main reasons that LinkedIn was created.  The free level of LinkedIn allows you to have 5 introductions active at an given time.  The introduction feature is basically traditional prospect research made easy.  Most members allow their connections to see their other connections.  So, spend time reviewing all of your 2nd degree connections to find people of interest and request an introduction.  The advanced people search will show you people who are 3 degrees away.  Again, when you find someone of interest, request an introduction.

Lead Generation Technique #3 – Become an Expert

The Answers forum in LinkedIn is not just a place for you to look for advice, it’s a place where you can become an “expert” in the eyes of LinkedIn.  It’s also a place where people self-identify themselves as being interested in and wanting your services.  When someone asks a question in the Answers section, they can specify up to 2 categories that are related to the question.  After the question has been open for 6 days, the questioner can then identify one of the answers as the “best answer”.  The person whose answer is selected then gets an expert point in those categories.  Pick a couple of categories to regularly monitor in order to find people asking for your business and to answer questions that could score you expert points.

Now What?

The rest is up to you and your sales skills.  By generating the activity above, you will interact with many people you wouldn’t have otherwise found.  Those are your leads.  Connect with those people.  Begin building relationships with those people.  And, ultimately sell to those people.

20 Comments

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  1. Heidi Cool / Aug 20 2009

    Great tips. I’ve been trying to work on participating more actively in groups. Your point about joining groups that your potential customers are in rather than your peers is particular important. (I found this from your post on the LI Cleveland Business Alliance Group.)

    I’ve been focusing time on answering LinkedIn questions and that has worked out rather well. I started doing it to get the expertise points, but it is also a great way to network, learn from others and promote your own site. I’m a Web designer/strategist and I blog about issues related to Web development, search engine optimization, social media and related issues. I’ve been blogging for several years now. Thus when I answer questions in this field I can often augment my responses with links to specific blog entries I’ve written on the topic. This is useful because it lets me give the questioner a more detailed answer and it drives traffic to my blog, demonstrates my knowledge, etc.

    People also sometimes ask questions such as “does anyone know a Web designer for my new site” which are clear opportunities to throw one’s hat in the ring. In those cases, rather than just linking to my portfolio, I offer them some tips and suggest they read my Planning Your Web site tutorial. This differentiates me from all the others who are just promoting their services.

  2. Scott Maloney / Aug 20 2009

    Crystal,

    Great tips, thanks for sharing. I already make good use of the introductions feature, but realize from reading your article that I could be making better use of groups. I’m going to put some of your advice to work.

  3. Lesley McCarthy / Aug 20 2009

    These are great tips. I have started making inroads with the groups and introductions, but need to mine the connections of my connections for the right people. Thanks for sharing.

  4. ian farmer / Aug 20 2009

    Great advice, it never ceases to amaze me how many people in the interim managers groups (for example) post they are looking for an assignment – guess what so is everyone else in that group.

    I totally agree with becoming an expert – with Linkedin, like face to face networks, chambers of commerce, trade associations – you only get out what you put in.

  5. Rhona Bronson / Aug 21 2009

    Agree with you whole heartedly. Groups have been the #! resource for me on LinkedIn. Those who are dedicated to connections as leads are still functioning from a sales mentality. Connections are about relationships that can lead to sales, but are first and foremost about introductions, information, and just plain interesting conversation (in exact reverse order).

    Ironically, I just sat with someone who noted disappointment with LinkedIn, but they were sitting back waiting for something to happen with their existing connections. Meanwhile, he had a burning businesss question of a technical nature and I recommended he find an appropriate group and ask the question. My experience is that answers come quickly and correctly, and I think he’ll now start to explore the hidden possibilities of LinkedIn.

    Rhona Bronson
    http://www.marketingplaza.com

  6. Marika Lane / Aug 21 2009

    Crystal, thanks for the great article. I just “happened” to find it surfing around Linkedin discussions and news. Every once in a while, I take a couple of hours to really look around Linkedin. And I’m always amazed at the businesses I discover which I wouldn’t have otherwise. I just wish I had more hours in my day as it is. Thanks again for the great tips! Marika, http://www.alloccaisonsgiftware.com

  7. Teresa Scholten / Aug 22 2009

    I have just started to participate in disucssions within my Groups on a more consistent basis and have connected with some valuable experts within my niche market. I have considered starting my own group but have waited to conduct research to see what would be of value as opposed to trying to strictly marketing my company services. After reading your article I see I have been on the right track. Thanks for your insights and I look forward to implementing your techniques.

  8. Kathleen Cook / Aug 22 2009

    Thanks for the great information! I am printing out and keeping at hand. I have made several key contacts using this technique from LinkedIn in the past month, so I know it works. You have to put yourself out there and not be afraid to talk to people.

  9. Kim Langley / Aug 24 2009

    Dear Crystal,

    As always, clear and to the point and motivates us to get moving in the right directions! Many thanks for sharing your expertise! Kim Langley

  10. Collette / Aug 24 2009

    Thank you Crystal for you incredible tips on lead generation. I never knew about the answers forum of LinkedIn and have been using it for about a year.
    Thanks

  11. Crystal,
    Very well written and informative message. Thank you very much for sharing your valuable information. I will put many of your ideas to good use. Lately, I have been floundering about how to advance my connections and I was surprised to find your link forwarded to me via my Woman 2 Woman Business Group. What a wonderful treat. Thank you!

  12. Jason Rosen / Aug 25 2009

    Crystal,

    These are excellent tips!

    I personally started, with tip number three and then tip number one. I found that answering questions and being giving of yourself is really the key to generating leads via LinkedIn. Also, I could not agree with you more about spam. No one wants to be sold to. People want to connect and find solutions.

    Keep up the great work and thank you again!

    Jason

  13. Bryon Palitto / Aug 27 2009

    Crystal,

    Very nice article. I have employed these techniques in community groups like Chambers of Commerce. The work well. I am going to try to spend more time on LinkedIN.

    Thanks for writing.

    Bryon

  14. Elaine Spitz / Aug 29 2009

    Great tips – well thought out. The trick is in the follow-through and that, as you say, is our responsibility. Thanks for spelling it out so nicely.
    Best,
    Elaine

  15. Wendy Hanson / Aug 30 2009

    Great tips—I always love specific feedback that inspires me to “mine” my LinkedIn connections! Carpe Diem!

  16. Payroll Software / Sep 7 2009

    Good one. I’m gonna try it right away.

  17. Cynthia / Oct 5 2009

    Thanks for the rules of the road. I guess I haven’t used Linked In to it’s potential but there is so much to learn. Back to work I go!!

  18. Shawn / Oct 22 2009

    These are some very helpful tips on how to leverage LinkedIn to generate leads. I will add these tips to my marketing strategy.

  19. Vijay / Jul 14 2010

    Thank you for those great lead generation techniques. I knew very well about group participation, but your tip for the Answers forum is really great. It will help a lot. Thanks once again…

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